Shipping Policy

Store Operator

Groomnestia® is operated by Dongguan Li Raoying Technology Co., Ltd. Our company is responsible for product sales, order fulfillment, shipping assistance, returns, refunds, and other transactions completed through the Groomnestia® online store.

By placing an order through Groomnestia®, you agree to the shipping terms and conditions outlined in this policy.

Order Processing

Orders are generally prepared and processed within 1–3 business days after payment has been successfully received and confirmed.

Order processing time does not include shipping time. Orders placed on weekends, public holidays, or during periods of high order volume may require additional processing time.

Before shipment, all products are carefully inspected and prepared to ensure your pet grooming tools arrive in good condition.

Estimated Delivery Times

Estimated shipping times depend on the destination and selected shipping service:

United States: Approximately 5–12 business days after the order has been dispatched
International destinations: Delivery times vary depending on destination, shipping carrier, customs procedures, and local delivery conditions.

All delivery timeframes are estimates and should not be considered guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods, applicable shipping fees, and estimated delivery times will be displayed at checkout before payment is completed.

Shipping costs may vary depending on:

Delivery destination
Selected shipping method
Package size and weight
Products included in the order

Free Shipping

Qualifying orders with a total value of US$49 or more may be eligible for free standard shipping.

Any applicable restrictions, exclusions, or location limitations will be shown during checkout before your order is completed.

Fulfillment and Shipping Origin

Depending on product availability, inventory location, and delivery destination, orders may be fulfilled through our own facilities or trusted fulfillment partners.

Some orders may be shipped from facilities located outside the customer's country or region.

For orders containing multiple items, products may be shipped separately and arrive at different times.

Tracking Information

Once your order has been shipped, a shipping confirmation email containing available tracking information will be sent to the email address provided during checkout.

Tracking updates may take several days to become available after the shipment has been processed.

If your order contains multiple packages, each shipment may have a separate tracking number.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error with your shipping address, please contact us immediately at:

service@groomnestia.com

We cannot guarantee that address changes can be made after order processing or shipment preparation has started.

Additional shipping charges may apply if an order needs to be shipped again due to incorrect or incomplete address information provided by the customer.

Delivery Delays

Delivery delays may occur due to:

Carrier operations
Customs procedures
Severe weather
Public holidays
Transportation interruptions
Other circumstances beyond our reasonable control

If your tracking information has not updated for an extended period or your package exceeds the estimated delivery timeframe, please contact us with your order number.

Our team will review the available shipping information and assist with the next steps.

Lost or Missing Packages

If you believe your shipment may be lost, please contact:

Email: service@groomnestia.com

Please provide:

Order number
Tracking information
Delivery details

If your tracking status shows “Delivered” but you cannot locate your package, please check:

Around your delivery location
Mailbox or parcel locker
Building reception or front desk
Other household members
Nearby neighbors
Secure locations where the carrier may have placed the package

You may also contact the shipping carrier directly for additional delivery information.

Damaged or Incorrect Orders

Please inspect your order as soon as possible after receiving your delivery.

If your pet grooming product arrives damaged, defective, incomplete, or different from what you ordered, please contact us promptly and provide:

Order number
Description of the issue
Clear photos of the product
Photos of the packaging
Shipping label photo

Please keep the product and original packaging until our customer service team reviews your request and provides further instructions.

International Orders

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or region.

Unless otherwise specified during checkout, these additional charges are the responsibility of the recipient.

Customs clearance procedures may also result in additional delivery time.

Purchases, Returns, and Refunds

Purchases: Select your preferred pet grooming tools, add them to your shopping cart, and complete checkout using the available payment methods.
Receiving Your Order: Your order will be shipped to the delivery address provided during checkout. Tracking information will be sent by email once available.
Returns: Please contact service@groomnestia.com before returning any item. Our team will provide the appropriate return instructions and return address.
Refunds: Approved refunds will be issued to the original payment method according to our Return & Refund Policy. Processing times may vary depending on your bank or payment provider.
Support: For questions regarding products, orders, shipping, delivery, returns, or refunds, please contact:

service@groomnestia.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

Contact Us

For questions about shipping, tracking, delivery, or order-related matters, please contact:

Brand Name: Groomnestia®

Company Name: Dongguan Li Raoying Technology Co., Ltd.